Key Responsibilities :- Own end-to-end delivery governance across all client implementations, enhancements, support, and innovation initiatives.- Lead integrated delivery operations across PMO and Technology functions.- Ensure projects are delivered on time, within scope, budget, and agreed quality benchmarks.- Drive delivery planning, sprint governance, release management, and execution tracking.- Build delivery frameworks, SOPs, escalation matrices, governance models, and reporting mechanisms.- Manage client communication, stakeholder expectations, and executive-level escalations.- Collaborate with Sales, Product, Customer Success, and Leadership teams to align delivery priorities.- Oversee issue resolution processes and ensure SLA adherence for support and maintenance projects.- Drive continuous improvement in delivery predictability, engineering quality, and operational efficiency.- Establish resource planning and utilization mechanisms across business verticals.- Monitor delivery health, risks, dependencies, and mitigation plans proactively.- Lead hiring, mentoring, performance management, and capability development for the Delivery Team.- Improve delivery maturity through Agile, Scrum, Hybrid PMO,



and DevOps best practices.- Work closely with the Innovation and Product teams to translate business ideas into scalable deliverables.- Participate in strategic discussions for recent business opportunities, solutioning, and implementation feasibility.Required Skills & Competencies :- Strong experience managing cross-functional delivery and technology teams.- Excellent understanding of Agile, Scrum, Waterfall, and Hybrid delivery models.- Strong stakeholder and client management capabilities.- Experience handling enterprise-grade software delivery and SaaS implementations.- Strong escalation management and problem-solving mindset.- Understanding of software development lifecycle, QA, release management, and support operations.- Ability to create governance frameworks, dashboards, KPIs, and operational reviews.- Strong commercial understanding including project costing, resource planning, and delivery efficiency.- Excellent communication, leadership, and decision-making skills.- Experience working in fast-growing and evolving organizations. (ref:hirist.tech)

📌 Delivery Head (Bengaluru)
🏢 Youth4 Talent Solutions and Services
📍 Bengaluru