Key Responsibilities :- Lead end-to-end functional requirement gathering, business process analysis and documentation for Dynamics 365 CRM implementations.- Drive fit-gap analysis and recommend appropriate CRM solutions aligned with business objectives and Microsoft best practices.- Lead functional solution design and configuration across Dynamics 365 Sales, Customer Service and Field Service.- Translate complex business requirements into functional specifications and coordinate with technical teams for implementation.- Drive data migration strategy, data mapping, validation and reconciliation activities.- Lead integration testing, functional testing and UAT activities to ensure solution quality.- Review functional design documents, test scenarios, process flows and implementation deliverables.- Conduct client workshops, solution walkthroughs, product demonstrations and stakeholder presentations.- Lead end-user training and change management activities to improve CRM adoption.- Manage functional issue resolution, escalations and post-go-live support.- Provide functional guidance and mentorship to junior consultants.- Identify opportunities for CRM optimization, process automation and continuous improvement.- Coordinate with project managers, developers,



architects and business stakeholders to ensure successful delivery.- Ensure implementation activities are aligned with project timelines, quality standards and client expectations.Required Skills & Qualifications :- 7+ years of experience in Microsoft Dynamics CRM - Dynamics 365 functional consulting.- Strong hands-on functional expertise in Dynamics 365 Sales.- Experience in Dynamics 365 Customer Service and Field Service modules.- Strong understanding of CRM architecture, business processes and functional capabilities.- Extensive experience in requirement gathering, fit-gap analysis and functional solution design.- Experience leading data migration planning, mapping, validation and reconciliation.- Strong knowledge of integration testing, UAT and implementation methodologies.- Experience preparing and reviewing functional design documents, process documentation and test scripts.- Proven experience conducting client workshops, demos and end-user training.- Solid client-facing and stakeholder management capabilities.- Experience leading functional workstreams and mentoring junior consultants.- Ability to independently manage functional deliverables across the implementation lifecycle (ref:hirist.tech)

📌 Synoptek - Senior Dynamics 365 CRM Functional Consultant (Ahmedabad)
🏢 SYNOPTEK INDIA PRIVATE
📍 Ahmedabad