With 75+ offices across six continents, we're not just building technology — we're shaping how more than 80% of the world connects and communicates.
As employees, we take pride in contributing to the world's largest and only full-stack cloud communication platform. We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Build and maintain trusted relationship with assigned (Tier1) clients to achieve overall customer health and growth (regular meetings, share Infobip strategy and roadmap, help position Infobip against competitors).
Serve as a focal point for client when it comes to meeting client's business and technical expectations (technical escalations, services/product adoption, communicate customer feedback and ideas to Product teams). Coordinate different teams in order to best serve customer.
Work closely with Customer Success for existing and future SaaS business.
In cooperation with TAA, ensure client's account is properly set-up / collaborate with Platform Operations teams to arrange setup which enables client's activities based on agreed business scope (account creation and set-up, route management, sender registration, allowed content filtration setup and maintenance).
In cooperation with Revenue Assurance,



monitor and take actions to minimalize health risks (actively involve ensuring financial collections and netting).
Analyze and forecast client's traffic, take immediate reactions to ensure ongoing business growth, minimize losses, and maximize GP/revenue.
Power user, and help improving (by providing constructive feedback and ideas) Infobip's internal tools for account setup, traffic monitoring and troubleshooting (Qlik, SU).
Coordinate internal teams to timely fulfill client's requirements (Customer Success, Sales Engineers, Customer Support, Technical Account Administration, Platform Operations, Customer Analyst, Procurement, Revenue Assurance).
Influence Infobip's ever-evolving end-to-end customer experience by grasping and continuously promoting client's perspective to the internal stakeholders.
Continuous Development
Help mentor and onboard other team members and newcomers.
Diversity drives connection
Infobip is built on diverse backgrounds, perspectives, and talents. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

📌 Account Director & Account Manager - Tech (Bengaluru)
🏢 Infobip
📍 Bengaluru