Travel Required

Team Management: Manage and work with Team Leads and their combined pods, setting clear performance expectations and holding regular one-on-ones.

SLA & Quality Ownership: Own segment-level SLA, aging, and quality metrics across all in-scope AML workstreams; Serve as the escalation point for complex Transaction Monitoring alerts, ambiguous typology matches, and cross-functional queries requiring judgment beyond Team Lead level.

Calibration: Run regular calibration sessions with Quality Assurance to align on disposition standards for TM alerts, EDD assessments, and SAR quality.

Capacity & Roster Planning: Plan shift rosters, leave, and capacity across teams in coordination with workforce management to maintain SLA coverage.

Process & Regulatory Change: Translate updates to typologies, regulatory guidance, or internal policy into revised SOPs and floor communication, ensuring timely rollout.

Performance Management: Conduct performance reviews, PIPs, and coaching plans for Team Leads; approve QA-driven coaching plans for analysts.

MI & Reporting: Consolidate and present segment-level dashboards (volume, aging, quality, attrition, productivity) to the Manager on a weekly/monthly cadence.

Liaise with Compliance, Legal, and Training functions on case-specific queries, policy interpretation, and escalations requiring sign-off.

10+ years of overall experience in AML/Financial Crime compliance operations, with at least 2 years directly supervising teams or Team Leads.

- Strong, demonstrable experience in Transaction Monitoring (TM) — alert investigation, disposition quality, and typology-based decisioning at a review/oversight level.
- Proven experience managing KYC/CDD, EDD, PEP Review,



and SAR Filing workstreams concurrently, ideally in a multi-process AML operation.
- Experience managing SLA/quality performance across a segment
- Working knowledge of TM/case management systems (e.g., Actimize, SAS AML, Verafin) and reporting tools.

Prior supervisory experience in a crypto/virtual asset transaction monitoring setting, including oversight of on-chain analytics or VASP-related due diligence.

Working knowledge of blockchain analytics platforms (e.g., Familiarity with crypto-specific regulatory expectations (e.g., FATF Travel Rule, Markets in Crypto-Assets Regulation) and their impact on SAR/STR quality.

Guidehouse is a global professional services firm that delivers advisory, technology, and managed services to clients across both the commercial and public sectors. Our teams turn bold ideas into solutions that transform industries, strengthen communities, and drive meaningful impact worldwide.

Across our Chennai, Trivandrum, and Gurugram locations, you'll find opportunities where your passion and curiosity help shape what comes next. With cutting edge benefits, innovative learning and development programs, and a people first culture, we empower our people to lead with purpose.

We continue to expand our teams and capabilities across India,



investing in state-of-the-art offices and high impact work. Here, you'll collaborate with experts from around the world, build deep expertise, explore new domains, and accelerate your professional growth while making a real impact.

We offer competitive compensation and a comprehensive benefits package designed to help you thrive both inside and outside the workplace.

Our benefits include resources such as in house physician consultations, nutritious food options at the workplace, and confidential counseling through our Employee Assistance Program, along with other wellness focused offerings that support your overall well being.

Our comprehensive learning and development programs ensure you're continuously upskilled and ready to tackle what's next, so you can shape your own career path while contributing to meaningful, purpose driven work.

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📌 Assistant Director for Learning and Professional Development (Chennai)
🏢 Guidehouse
📍 Chennai