Job Description :What will your role look like :- Lead the architecture, design, and implementation of enterprise solutions on the ServiceNow Expert Platform.- Architect and deliver solutions across IT Service Management (ITSM) and IT Operations Management (ITOM) to support enterprise service management initiatives.- Design scalable ServiceNow integrations with internal and external systems using REST/SOAP APIs, IntegrationHub, and MID Servers.- Provide technical leadership for custom development on the ServiceNow platform including Script Includes, Business Rules, Flow Designer, and custom applications.- Design modern and intuitive user experiences using UI Builder and the ServiceNow Experience framework.- Lead implementations of Customer Service Management (CSM) capabilities to enhance customer support workflows.- Define platform architecture standards, governance models, and best practices for ServiceNow development and integrations.- Collaborate with enterprise architects, product owners, and business stakeholders to translate business requirements into scalable technical solutions.- Conduct architecture reviews, mentor development teams, and ensure adherence to ServiceNow platform best practices.Why you will love this role :- Opportunity to architect and deliver enterprise - scale ServiceNow transformations.- Work with advanced ServiceNow platform capabilities including ITOM, CSM,
and UI Builder.- Collaborate with cross - functional teams to influence platform architecture and strategy.- Engage in complex integration and automation initiatives across enterprise systems.- Play a key role in shaping and optimizing enterprise digital workflows on ServiceNow.We would like you to bring along :- 10+ years of IT experience with strong ServiceNow platform expertise.- Proven experience implementing solutions across IT Operations Management (ITOM) and IT Service Management (ITSM).- Hands - on experience in ServiceNow custom development and platform configuration.- Strong experience designing and implementing ServiceNow integrations using REST, SOAP, IntegrationHub, and middleware tools.- Experience building user interfaces using UI Builder and ServiceNow Experience framework.- Solid understanding of ServiceNow architecture, platform capabilities, and best practices.- Experience delivering solutions within Customer Service Management (CSM).- Ability to guide development teams and collaborate with stakeholders to deliver scalable platform solutions.Required Certifications :- ServiceNow Certified System Administrator (CSA).- ServiceNow Certified Application Developer (CAD).- ServiceNow Certified Implementation Specialist - ITSM (CIS ITSM).- ServiceNow Certified Implementation Specialist - ITOM (CIS ITOM).- ServiceNow Certified Implementation Specialist - Integrations (CIS Integrations). (ref:hirist.tech)