Customer Relationship Manager - English speaking (Delhi)

Customer Relationship Manager - English speaking (Delhi)

07 Nov
|
Effizent Seele
|
Delhi

07 Nov

Effizent Seele

Delhi

We're Hiring: Legal Executive Assistant – Portugal Operations
Location: India (Remote)
Working Hours: Must overlap with Portugal business hours
Organisation: Effizent Porto – Porto, Portugal

About the Role
A law firm based in Porto, Portugal, is looking for a proactive, organised and communication-oriented Legal Executive Assistant to support its lawyers and manage day-to-day administrative and client coordination activities.
The selected candidate will work remotely from India and act as an important coordination point between the lawyers, clients and internal teams in Portugal.

Key Responsibilities

1. Lawyer & Calendar Management
Manage lawyers' calendars, appointments and daily schedules.
Coordinate client consultations, internal meetings and follow-ups.
Schedule and reschedule appointments based on lawyers' availability.
Send meeting confirmations and reminders.
Ensure effective time management and prioritisation.

2. Client Communication & Initial Coordination
Handle initial incoming and outgoing client calls.
Understand the client's basic requirements and nature of the legal enquiry.
Collect relevant client information and preliminary documentation.
Coordinate with lawyers to ensure enquiries are directed to the right person.
Follow up with prospective clients and maintain professional communication.
Handle email enquiries and client correspondence.

3. Administrative & Legal Support
Assist lawyers with preparing, formatting and organising documents.
Maintain client records, digital files and case-related documentation.




Assist in preparing meeting notes and follow-up summaries.
Track pending tasks, deadlines and client follow-ups.
Maintain confidentiality of all client and firm information.

4. Business Development & Operations
Maintain and update the firm's CRM and lead database.
Track recent enquiries and their progress.
Coordinate with the marketing and business development teams.
Help improve administrative processes and client experience.
Prepare basic activity reports and daily updates for management.

Requirements

- 2–5 years of experience as an Executive Assistant, Legal Assistant, Administrative Executive or similar role.
- Excellent spoken and written English.
- Strong telephone etiquette and professional communication skills.
- Excellent organisational and multitasking abilities.
- Comfortable communicating with international clients.
- Good knowledge of MS Office, Google Workspace and calendar management.
- Experience with CRM systems is an advantage.
- Ability to work independently and coordinate with teams across different countries.
- High level of professionalism, discretion and confidentiality.

Preferred Qualifications
Experience working with law firms or legal professionals.
Familiarity with legal terminology and documentation.
Knowledge of Portuguese is an advantage.
Experience supporting European or international businesses.

What We Offer
Opportunity to work with a law firm based in Porto, Portugal.
Exposure to international legal operations and client management.
Long-term professional growth opportunity.
Collaborative and international working environment.

📌 Customer Relationship Manager - English speaking (Delhi)
🏢 Effizent Seele
📍 Delhi

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