The Manager, Portfolio Performance & Process Excellence is responsible for driving operational excellence, portfolio performance management, and operating model effectiveness across Access Excellence. The role focuses on optimizing ways of working, portfolio governance, resource planning, workforce analytics, and performance management to improve organizational effectiveness and execution. The incumbent partners with leadership and cross-functional stakeholders to establish scalable processes, enhance delivery performance, and provide data-driven insights that support strategic decision-making and business outcomes.
Lead process excellence, portfolio performance, and resource management initiatives to enhance organizational effectiveness, optimize resource utilization, strengthen governance, and enable scalable business operations across Access Excellence.
Support the evolution of the operating model to align with business priorities and future needs.
Portfolio Performance Management
Monitor portfolio performance, delivery health, risks, and outcomes across initiatives.
Maintain portfolio governance, reporting, and performance dashboards to provide leadership visibility.
Support portfolio planning, prioritization, and decision-making through data-driven insights.
Resource Planning & Workforce Management
Lead resource planning and capacity management to support business priorities and delivery objectives.
Performance Management & Governance
Establish and monitor KPIs, scorecards, and performance measures to assess organizational effectiveness.
Monitor operational health and execution performance, driving continuous improvement where required.
Support strategic initiatives and transformation programs through effective governance and performance management.




Portfolio delivery performance and execution effectiveness.
Resource utilization, capacity optimization, and workforce planning effectiveness.
Delivery health, risk mitigation, and issue resolution performance.
Quality and timeliness of portfolio, resource, and operational reporting.
Stakeholder satisfaction and business partnership effectiveness.
Masters in Life Sciences, Healthcare Management, Engineering, Operations Management, or a related discipline.
Master’s degree or professional certifications in Project Management, Lean Six Sigma, Agile, Process Excellence, or Operational Excellence preferred.
Languages
~ Fluent in English (written and spoken).

7-10 years of experience in Business Operations, Portfolio Management, Resource Management, Process Excellence, Operational Excellence, Strategy & Operations, or related functions.

- Proven experience driving process improvement, operating model enhancement, and organizational effectiveness initiatives.
- Experience managing portfolio planning, Book of Work governance, demand intake, prioritization, and performance reporting processes.
- Robust analytical capabilities with experience developing KPIs, dashboards, workforce analytics, and management reporting.
- Experience supporting resource planning, capacity management, and workforce optimization activities.
- Experience leading or supporting complex programs, transformation initiatives, and performance governance processes.
- Pharmaceutical, healthcare, life sciences, consulting, global business services, or capability center experience preferred.

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