Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. Accountable for end-to-end governance of enhancement demand across the global AMS portfolio—from intake, assessment and prioritisation through delivery, release and closure. The role aligns business, application owners, EAS/SST's, Architecture, Infrastructure, Quality, Cybersecurity, Finance and AMS providers to deliver value within approved scope, capacity, compliance and commercial guardrails while protecting production stability and the validated state.
Apply agreed scope and commercial criteria, delivering routine enhancements within AMS and routing material process, architecture, integration, security, compliance or support-model changes through major-enhancement or project governance.
Coordinate solution, risk, effort and operational-impact assessments across EAS/SST's, Architecture, Infrastructure, Quality, Cybersecurity and AMS providers.
Drive value-based prioritisation, capacity allocation, delivery planning and recovery actions; hold providers accountable for estimates, quality, timelines, documentation and risk escalation.
Ensure compliance with SDLC, change, release, testing, validation, cybersecurity, data-integrity and GxP/CSV controls.
Confirm production readiness, including support ownership, knowledge transfer, CMDB, monitoring, access, recovery, Service Desk documentation and hyper care.
Report demand, backlog, capacity,



delivery, quality, risk, compliance and benefits; 10+ years in IT, including 5+ years in application service, enhancement, demand, portfolio or managed-service delivery.
Proven global, multi-supplier enhancement governance across intake, estimation, prioritisation, capacity, delivery, release and advantages.
Strong SDLC, ITIL, agile, operational-transition and commercial knowledge; experience with ServiceNow or comparable platforms.
Experience in regulated environments; life sciences, GxP/CSV, data integrity, cybersecurity and audit knowledge preferred.
Robust supplier management, analytics, facilitation, negotiation, executive communication and cross-functional leadership.
Degree in Computer Science, Information Technology, Engineering or equivalent
ITIL Foundation required.
Advanced service, project, agile, cloud, validation or change certification desirable
With investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably.
Our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills experience an agile and collegiate environment with impactful, flexible-hybrid careers, where diversity is welcomed and where personal growth is supported!

📌 Director of Governance and Support Services (Secunderabad)
🏢 Sandoz India
📍 Secunderabad