Whizz HR is hiring for a Client Servicing Director to work with a leading advertising agency in Mumbai !
Role Overview
The Client Servicing Director will lead key client relationships, drive business growth, and oversee the strategic and operational delivery of integrated marketing and advertising campaigns.
The role requires a solid understanding of brand strategy, creative development, digital marketing, media, and client management, along with the ability to lead cross-functional teams and deliver business results.
Key Responsibilities
1. Client Relationship Management
Act as the primary senior point of contact for key clients.
Build and maintain strong, long-term client relationships.
Understand client business objectives, challenges, and brand requirements.
Proactively identify opportunities to add value to client businesses.
Manage client expectations and resolve escalations effectively.
2. Strategic & Business Planning
Develop strategic communication and marketing recommendations.
Translate client business objectives into effective brand and communication strategies.
Lead annual brand planning, campaign planning, and marketing initiatives.
Provide strategic inputs on brand positioning, consumer insights, and market trends.
Work closely with strategy and creative teams to develop impactful campaigns.
3. Campaign & Project Management
Oversee end-to-end execution of integrated campaigns across digital, social media, print, outdoor, activation, and other platforms.
Ensure timely delivery of projects while maintaining quality standards.




Coordinate with creative, content, digital, media, production, and strategy teams.
Review creative presentations, campaign plans, and deliverables before client presentations.
Ensure smooth workflow and resource allocation.
4. Business Growth & Revenue Management
Drive organic growth within existing accounts.
Identify opportunities for cross-selling and upselling agency services.
Lead new business pitches and client presentations.
Manage account profitability, budgets, estimates, and revenue targets.
Ensure timely billing, collections, and financial discipline.
5. Team Leadership
Lead, mentor, and develop account management teams.
Set clear expectations, priorities, and performance objectives.
Foster collaboration between internal departments.
Ensure accountability and ownership across teams.
Build a positive, solution-oriented working environment.
Required Skills & Competencies

- 8-12+ years of Excellent client relationship and stakeholder management skills in an advertising agency
- Strong strategic thinking and business acumen.
- Excellent presentation, communication, and negotiation skills.
- Understanding of advertising, branding, digital, and integrated marketing.
- Strong project management and multitasking abilities.
- Financial and commercial understanding of agency operations.
- Leadership, problem-solving, and decision-making capabilities.
- Ability to manage multiple clients and high-pressure situations.

Interested candidates can write to us at [HIDDEN TEXT]

Warm Regards
Whizz HR

📌 Customer Relationship Manager - Advertising (Mumbai)
🏢 Whizz HR
📍 Mumbai