Verdantis builds MRO360, an AI-native platform that helps maintenance, repair, and operations (MRO) teams in asset-heavy industries clean, enrich, reason over, and act on their spare parts, inventory, procurement, and reliability data.

Our customers are large plants and refineries in energy, manufacturing, mining and CPG that run MRO360 and our MDM product is on top of SAP. Once Delivery hands over a live system, you own the account are the planners and buyers acting on the AI's recommendations, is the customer seeing the savings we promised, will they renew, and where is the next plant or module we should be selling them.
This is not a ticket queue or a relationship-management role. It is a commercial role with a number on it- net revenue retention earned by driving adoption. We are AI-native: the product makes recommendations on its own, and the strongest sign of a healthy account is a plant that has stopped arguing with them. You will also use AI heavily in your own work- usage analysis, QBR decks, value reports, renewal risk scoring and define how a one-person CS function covers a growing book without adding headcount at the same rate.

Take formal handover from Delivery at go-live with a written success plan per account: the business outcomes the customer bought (inventory reduction, duplicate elimination, stock-out avoidance), the personas who must use the product, and the usage metrics that prove it.
Track adoption weekly from product usage data: recommendations generated, accepted, rejected, overridden by plant and by user. Call the customer when the curve flattens, not when the renewal is due.




Run enablement for new users, new plants and recent modules; turn recurring questions into help content and in-product guidance with the product team.
Produce a quarterly value report per account that puts a currency figure on what the product delivered and presents it to the economic buyer.
Own every renewal from 180 days out: health score, risk flags, mitigation plan, commercial proposal, signature.
Build the renewal risk model- usage, sponsor changes, support history, value delivered and review it with the Leadership monthly.
Map each account: plants not yet live, modules not yet bought (equipment criticality, work order management, MDM alongside MRO360), and adjacent business units.
Qualify expansion opportunities and either close them directly for in-contract add-ons or hand a warm, well-documented opportunity to the account executive for larger deals.
keep a live list of who will take a call from a prospect.
Building the function
3-5 years in customer success, account management, implementation or pre-sales at a B2B SaaS company. Early in your career, with at least one renewal or expansion you personally carried to signature.

- Commercially minded:



comfortable talking price, contract terms and ROI with a VP of Supply Chain or a plant head, and comfortable asking for expansion.
- Reads data before calling the customer: can pull usage numbers, build a health score in a spreadsheet, and tell the difference between a quiet account and a dying one.
- Uses AI daily and can show it: a QBR deck drafted from usage data, a value report generated from a template, a renewal-risk summary produced from support tickets. Curious about the domain: willing to learn what a reorder point, a material master or a criticality ranking is, because the customer conversation is about their plant, not our features.
- Comfortably being the only CS person for a while sets own priorities, asks for help early, does not wait for a process to exist.
- Willing to travel to customer sites, including internationally, around 20% of the time.

Domain exposure to MRO, spare parts, plant maintenance, procurement or supply chain in process or heavy industry.
Prior experience with SAP MM/PM or another EAM/ERP from the user side.
Experience setting up CS tooling (Gainsight, ChurnZero, Vitally, or a home-grown stack) or defining a health-score model.
Basic SQL or spreadsheet modelling for usage and value analysis.
Someone who sees customer success as support with a nicer title. Someone who is uncomfortable with commercial conversations or waits for Sales to handle anything involving money.
Someone who needs a mature CS platform and a defined playbook before they can operate.

📌 Customer success executive (Support) (Mumbai)
🏢 Verdantis
📍 Mumbai