Senior Manager - Cloud Operations (Pune)

Senior Manager - Cloud Operations (Pune)

07 Nov
|
STRATEGIC TECHNOLOGY RESOURCES INTERNATIONAL PRIVATE
|
Pune

07 Nov

STRATEGIC TECHNOLOGY RESOURCES INTERNATIONAL PRIVATE

Pune

Role : Senior Manager, Customer Experience (Cloud Operations) Location : Wakad, PuneWork Model : Hybrid 3 Days Work From OfficeShift : 2 : 00 PM - 11 : 00 PM IST (US East / EMEA Overlap)Experience : 12+ YearsKey Skills & Requirements : - 12+ years in Cloud Operations / IT Operations- 5+ years in ITSM / Service Delivery Leadership- Solid expertise in P0/P1 Major Incident Management & Incident Command- Excellent knowledge of ITIL Incident, Problem & Change Management- SLA, KPI & Service Performance Management- MSP & Third-Party Vendor Governance- 3+ years of People Management experience- Enterprise Cloud / IT Infrastructure Operations- Strong Customer & Stakeholder Management skills- Root Cause Analysis (RCA) and Continuous Service ImprovementKey Responsibilities : - Lead enterprise-scale cloud and IT operations.- Drive major incident management and service delivery excellence.- Ensure SLA compliance and operational governance.- Manage global stakeholders, vendors, and service delivery teams.- Enhance customer satisfaction and overall service experience. (ref:hirist.tech)

📌 Senior Manager - Cloud Operations (Pune)
🏢 STRATEGIC TECHNOLOGY RESOURCES INTERNATIONAL PRIVATE
📍 Pune

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