Job Overview

We are looking for an experienced Accounts Receivable Collections professional to manage outstanding payments for US-based clients. The role involves collection calls, payment follow-ups, AR aging analysis, dispute resolution, and recovery of overdue invoices. The ideal candidate should have strong English communication, negotiation skills, and experience handling international collections.

Key Responsibilities

- Review AR aging reports and identify overdue invoices requiring follow-up.

- Conduct collection calls with US-based customers to recover outstanding payments.

- Send payment reminders through emails and phone follow-ups.

- Track promises to pay and update collection notes in the system.

- Investigate billing disputes and coordinate with internal teams for resolution.

- Support cash application by confirming payment details and invoice references.

- Escalate high-risk or long-overdue accounts to the AR Supervisor, AR Manager, or Finance leadership.

- Maintain accurate collection records and customer account documentation.

- Follow collection procedures and support timely recovery of outstanding balances.

Mandatory Requirements

- Experience in Accounts Receivable (AR)



Collections with US clients.

- Experience handling international collection calls.

- Robust English communication skills with a US or neutral accent.

- Experience reviewing AR aging reports and managing overdue accounts.

- Immediate joiners preferred.

Preferred Experience

- Accounts Receivable Collections

- US Client Handling

- International Collections

- Customer Payment Follow-Up

- Payment Recovery

- Invoice Follow-Up

- Billing Dispute Resolution

- Cash Application Support

- Deduction Handling

- Short Payments and Chargebacks

- Customer Account Reconciliation

Required Skills

- Strong communication and negotiation skills.

- Customer interaction and payment follow-up capabilities.

- Attention to detail in documentation and collection records.

- Basic accounting and Accounts Receivable process knowledge.

- Ability to investigate payment discrepancies and resolve disputes.

- Strong follow-up, prioritization, and problem-solving skills.

Reporting Structure

Reports to the AR Supervisor or AR Manager .

📌 Accounts Receivable Collections - US Clients (Mumbai)
🏢 Gratitude
📍 Mumbai