- Serve as the main contact for clients
- Handle queries and complaints politely
- Build trust and long-term relationships
2. Account Management
- Maintain client records and update CRM systems
- Monitor client accounts and ensure smooth service delivery
- Identify opportunities for upselling or cross-selling
3. Onboarding & Support
- Guide new clients through onboarding
- Explain products/services clearly
- Provide ongoing support and assistance
4. Business Development
- Help generate referrals and current leads
- Assist in contract renewals and negotiations
- Contribute to revenue growth targets
5. Internal Coordination
- Work with sales, operations, and support teams
- Share client feedback with management
- Ensure client needs are met across departments