Job Description – Operations Executive

Company: Countryside Express Logistics Pvt. Ltd.
Location: Mohali, Punjab
Working Hours: 10:00 AM – 7:30 PM
Working Days: Monday to Saturday

Job Summary

We are looking for a responsible and organised Operations Executive to manage daily courier operations, coordinate shipments, monitor deliveries, and ensure smooth movement of consignments across domestic and international networks.

Key Responsibilities

- Handle customer queries through phone calls, emails, and WhatsApp.
- Provide shipment tracking updates and delivery status to customers.
- Follow up on delayed, missing, or undelivered shipments.
- Register and manage customer complaints and service requests.
- Coordinate with operations teams, delivery staff, and branch offices to resolve issues.
- Inform customers about delivery timelines, shipping charges, and company policies.
- Maintain accurate records of customer interactions and complaints.
- Ensure timely responses and customer satisfaction.




- Follow company SOPs and service quality standards.

Requirements

- Graduate in any discipline.
- Valuable verbal and written communication skills.
- Basic computer knowledge, including MS Excel and email.
- Ability to handle customer queries professionally and patiently.
- Good problem-solving and coordination skills.
- Prior experience in customer support, courier, or logistics will be preferred.

Required Skills

- Customer handling
- Communication skills
- Problem-solving
- Time management
- Team coordination
- Patience and accountability

How to Apply

Interested candidates can send their updated resume to:

Email: [email protected]

Join Countryside Express Logistics Pvt. Ltd. and become part of our growing logistics team.

Apply Now: Send your resume to [email protected]. to join our growing logistics team.

Pay: ₹13,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Operations Executive (Sahibzada Ajit Singh Nagar)
🏢 Countryside Express Logistics
📍 Sahibzada Ajit Singh Nagar