Role : Customer Support Representative

Location : Pune, Hinjewadi

Experience :2-4 years

Work Mode : Hybrid

Timings : US Shift (6:30 PM -3:30 AM)

Skills Required : Operation, Back Office, Support, Claim Operation, (P&C;) - Property & Causality , Chat Support , Non - Voice

Role Description:

Non-voice team for US Property & Casualty Insurance that supports customer and agent inquiries through chat and back-office alert processing (Alerts Prep and Alerts Work).. This team does not handle phone or voice interactions

Experience Requirements

· Experience providing Insurance customer support within a high-volume, complex environment preferred.

· Insurance process –BPO/GCC overall experience of 1 to 3 years.

· 1 year of contact center or customer support experience preferred.

· Fluent English required,



written and spoken.

· 1 year of experience in insurance or related field preferred

· US Property & Casualty Insurance customer service desired.

Education Requirements

· Bachelor's degree preferred.

Perks:

- Paid time off
- Provident Fund

Application Question(s):

- Rate your communication Skills on the scale of 1-5 ?
- How many years of relevant experience you are having with Property & Casuality Insurance ?

Experience:

- Insurance Claims: 2 years (Required)

Shift availability:

- Night Shift (Required)

Work Location: Hybrid remote in Pune, Maharashtra

📌 Customer Support Representative (Property & Casuality Insurance) (Pune)
🏢 Eagle Drift Technologies
📍 Pune