Key Roles & Responsibilities

- Customer Coordination
- Handle customer enquiries through phone calls, WhatsApp and email.
- Maintain regular communication with existing customers.
- Understand customer requirements and coordinate with the concerned departments.
- Ensure timely responses to customer queries.
- Regular Follow-ups
- Follow up with customers regarding pending orders and requirements.
- Coordinate with the production department for order status updates.
- Follow up with the dispatch team regarding material readiness and delivery schedules.
- Maintain regular follow-ups with customers until their queries or requirements are resolved.
- Order Management
- Maintain customer-wise order records and updates.
- Track order processing, production status and dispatch details.
- Coordinate with the sales and plant teams for smooth order execution.
- Update customers regarding delivery timelines.
- CRM & Data Management
- Maintain customer databases and contact details.
- Update daily follow-up reports and customer interaction records.
- Maintain records of enquiries, pending orders, complaints and feedback.
- Prepare daily and weekly CRM reports for management.
- Internal Coordination
- Coordinate with sales, production, accounts, stores and dispatch departments.
- Communicate customer requirements to the relevant departments.
- Ensure proper follow-up on pending activities.
- Escalate important customer issues to management.
- Customer Support & Relationship Management




- Handle customer complaints and concerns professionally.
- Take customer feedback and ensure timely resolution.
- Maintain good relationships with existing customers.
- Ensure customer satisfaction through proper coordination and follow-ups.

Required Skills & Qualifications

- Graduate in any stream (BBA/B.Com/BA or equivalent preferred).
- Previous experience in CRM, customer support, sales coordination or plant administration will be preferred.
- Good communication and interpersonal skills.
- Basic knowledge of MS Excel, MS Word and email.
- Knowledge of CRM software or ERP systems will be an added advantage.
- Ability to maintain records and prepare daily reports.
- Good follow-up, coordination and time-management skills.
- Ability to work from the plant location.

Experience

- Candidates with relevant previous work 2 years experience are preferred.
- Salary will be decided based on the candidate's last drawn salary, relevant experience, skill set and interview performance.

Salary & Working Conditions

- Salary Range: ₹15,000 – ₹30,000 per month.
- Working Hours: 10:00 AM to 7:00 PM.
- Job Type: Full-Time.
- Work Mode: Work from office / In office.
- Work Location: Plant Location, Hardi, Bemetara District, Chhattisgarh.

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Health insurance
- Internet reimbursement
- Paid sick time
- Provident Fund

Work Location: In person

📌 CRM Executive – Plant Operations (Bemetra)
🏢 Prakash Metallic
📍 Bemetra