Job Description – Service AdvisorCompany: Anant Cars – Mahindra Authorised Service Centre

Department: Customer Service / Workshop

Designation: Service Advisor

Location: TILAKNAGAR Mysuru, Karnataka

Experience: 1–5 Years (Automobile Service Industry preferred)

Qualification: PUC / Diploma / Any Degree / Automobile Engineering preferred

Job SummaryWe are looking for a customer-oriented Service Advisor to handle customer vehicle service requirements, coordinate with workshop technicians, provide repair estimates, and ensure timely vehicle delivery with customer satisfaction.

Key Responsibilities1. Customer Handling

- Welcome customers visiting the service centre.
- Understand and record vehicle complaints and service requirements.
- Explain the service process, estimated cost and delivery time.

2. Vehicle Inspection

- Conduct preliminary vehicle inspection with the customer.
- Prepare vehicle inspection reports and job cards.
- Record existing damages and vehicle condition.

3. Job Card & Service Process

- Create job cards in the DMS system.
- Explain and obtain customer approval for additional repairs.
- Coordinate with technicians regarding vehicle service and repair work.

4. Workshop Coordination

- Monitor vehicle repair progress.
- Coordinate with workshop supervisors and technicians.
- Ensure vehicles are serviced as per Mahindra standards.

5. Estimation & Billing

- Prepare service and repair cost estimates.
- Explain labour charges, spare parts costs and additional expenses.




- Coordinate with the billing department for final invoices.

6. Vehicle Delivery

- Ensure all repair and service work is completed properly.
- Conduct final vehicle inspection before delivery.
- Explain completed work and bills to customers.
- Hand over vehicles within the committed delivery time.

7. Customer Follow-up

- Follow up with customers after vehicle delivery.
- Handle customer complaints and service-related queries.
- Maintain valuable customer relationships and improve customer satisfaction.
- Required SkillsGood communication and customer-handling skills.
- Basic knowledge of automobile mechanical systems.
- Knowledge of vehicle servicing, maintenance and repairs.
- Ability to coordinate with technicians and workshop teams.
- Basic computer knowledge and DMS software experience.
- Problem-solving and customer complaint-handling skills.
- Knowledge of Kannada is preferred; English communication is an added advantage.
- Candidate RequirementsExperience: 1–5 years in an automobile dealership or authorised service centre.
- Qualification: PUC / Diploma / Degree.
- Preferred experience with Mahindra, Tata, Maruti, Hyundai or other automobile brands.
- Freshers with an Automobile / Mechanical Diploma can also be considered.
- Key Performance Indicators (KPIs)Customer Satisfaction Index (CSI).
- Labour revenue and service revenue targets.
- Additional job approval percentage.
- Timely vehicle delivery.
- Customer retention and follow-up.
- Quality of service and reduction in repeat complaints.

📌 Service Advisor (Mysuru)
🏢 Mahindra anant cars
📍 Mysuru