We’re looking for a friendly, confident telecaller to speak with prospective and existing customers, understand their needs, share relevant information about our offerings, and help arrange the next steps with the appropriate team.
Key responsibilities
- Make outbound calls to prospective customers and respond to incoming enquiries.
- Introduce the relevant company and explain its products or services clearly.
- Ask questions to understand customer requirements and identify suitable leads.
- Follow up with interested customers by phone, email, or messaging.
- Maintain accurate call notes, contact details, and follow-up records in the CRM or company tracker.
- Meet agreed call, follow-up, and lead-conversion targets.
- Handle customer questions professionally and route complex queries to the relevant team.
- Follow approved calling scripts, company policies, and applicable privacy requirements.
Requirements:
- Positive spoken communication skills and a clear, courteous phone manner.
- Comfortable speaking with new people and making follow-up calls.
- Basic computer skills, Laptop Mandatory, and the ability to update records accurately.
- Reliable, organised, and able to manage time and follow-ups.
- Previous telecalling, customer service, or sales experience is preferred.