Roles of a Service Advisor plays an important role in ensuring excellent customer service and achieving good feedback in service objectives. The key roles include:

- Customer Assistance: Welcome customers and understand their requirements.
- Provide information about products and services.
- Guide customers in making purchase decisions.
- Sales Promotion: Promote products, offers, and schemes.
- Upsell and cross-sell products to increase sales.
- Support the achievement of sales targets.
- Product Demonstration: Explain product features, advantages, and usage.
- Conduct product demonstrations when required.
- Floor Management: Maintain proper product displays and merchandising.
- Ensure the showroom or sales floor remains clean and organized.
- Monitor product availability on the floor.
- Customer Relationship Building:



Develop positive relationships with customers.
- Handle customer concerns and provide appropriate solutions.
- Encourage repeat visits and customer loyalty.
- Coordination: Work closely with sales, inventory, and service teams.
- Assist in promotional activities and events.
- Reporting and Documentation: Maintain records of customer inquiries and sales activities.
- Provide regular updates to supervisors or management.

A Service Advisor acts as the primary point of contact between the customer and the organization, helping to enhance customer satisfaction and contribute to business growth.

📌 Automotive Service Advisor (Puri)
🏢 KAMTRA AUTOMOTIVE PRIVATE
📍 Puri