Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver creative products that improve the world.

Summary : The “ Analyst, Application Technology ” will be based in Chennai

What a typical day looks like :

- Diligently manage and coordinate all aspects of projects assigned to ensure proper design and solution.
- Participate in strategic planning and development of the enterprise architecture.
- Ensure knowledge pertaining to new implementations and technologies are adequately divided into the team.
- Ensure adequate monitoring and controls are in place to ensure stability of the solutions, Service-Now incidents and Baan.
- Establish clear communication channels and ensure proper feedback mechanisms are in place with customers, peers and cross functional teams.
- Adherence to Service level acceptance accord with the Business. Ensure timely reviews with stakeholders.
- Ensure proper backup and retention polices are in place to ensure minimum data loss to the business in case of failures.
- Ensure minimum ‘MTTR (Mean time to Repair)’ while fixing problems. Follow-up with proper root cause investigation, corrective & preventive actions with an aim to increase ‘MTBF (Mean time between failures)’.
- Ensure compliance of the systems w.r.t security and compliance requirements.




- Propose system enhancements (software and hardware updates) that will improve the performance and reliability of the system.
- Make final resolutions on administrative or operational matters and ensure operations’ effective achievement of goals.
- Review goals to set on success of operation, involved developing, modifying and executing company policies that affect immediate operations(s) and may also have company-wide effect.
- Establish and assure adherence to budgets, schedules, work plans and performance requirements.
- Participate in strategic planning and development of the enterprise architecture.
- Work with EIS to hold up the team in order to ensure the knowledgebase built and managed as well as the team who holds up is trained on new and updated solutions.

The experience we’re looking to add to our team :

- Typically requires a Bachelor’s degree or equivalent experience and training, Computer, engineering or administrative or equivalent.
- Typically requires 6-12 months of related experience.
- Demonstrates a general knowledge of functional concepts and a rudimentary comprehension of Flex policies and procedures.
- Has awareness of the functional impact upon work processes and other functions.

What you’ll receive for the great work you provide

- Health Insurance
- PTO

CF17

Job Category : IT

📌 Associate Engineer - Global IT Helpdesk (Chennai)
🏢 FLEX
📍 Chennai