Technical Support | Customer Interaction | Field Exposure Noida 0-1 years Technical Support | Service Job Snapshot location Noida experience 0-1 years function Technical Support | Service reporting_to Senior Engineer / Service Lead work_nature Learning-focused / Field + Desk / Customer-facing Where this role sits Sparsh CCTV builds integrated surveillance solutions across hardware, software, and AI, deployed across industries and real-world environments. This role sits within the service and support function, acting as the bridge between customers, products, and internal teams. You will gain hands-on exposure to product deployments, customer environments, and real-world troubleshooting while supporting demos, installations, and issue resolution. The role This role is: - Learning-focusedCustomer-facingHands-onProblem-solvingField exposure What you’ll work on Technical Support Product Demonstrations Support demos, POCs, and installations at client locations Issue Resolution Diagnose problems and coordinate with internal teams for timely fixes Customer Interaction Communicate with clients on issue status, usage,
and product understanding Internal Support Assist teams with technical queries and product-related clarifications Who this role is for- B.Tech in Electronics, Computer Science, IT, or related field- - Basic understanding of networking and computer systems- - Strong communication and problem-solving skills- Willingness to work in a field + customer-facing role- Technical or networking certifications are a plus What you’ll learn here - How surveillance systems are deployed in real-world environments - How to troubleshoot technical issues across hardware and software systems - How to interact with customers and manage technical communication - How demos, POCs, and installations are executed on ground - How cross-functional teams work together to solve real problems Why join Sparsh - Hands-on exposure to real-world deployments and customer environments - Chance to learn across hardware, software, and system integration - Strong learning curve with mentorship from experienced engineers - Work directly with customers and understand product usage in the field - Fast-paced environment with real responsibility from day one Ready to start building in the real world? Applications are reviewed on a rolling basis