Chennai, Tamil Nadu

Job Summary

Job Summary : The One Identity L3 Support Engineer plays a crucial role in ensuring the smooth operation and security of the One Identity Manager platform within an organization. This position is responsible for advanced troubleshooting, issue resolution, and providing expert-level support for complex technical problems related to One Identity solutions.

- Act as a Subject Matter Expert and escalation point for complex technical issues related to the One Identity Manager platform.\ \
- Troubleshoot and resolve issues escalated beyond L1/L2 support, often involving deep system knowledge and advanced debugging techniques.\ \
- Provide day-to-day administration, configuration, and support of the One Identity Manager platform.\ \
- Perform system/job queue monitoring, patching, and upgrades of the One Identity Manager environment.\ \
- Manage dynamic role and policy configurations within One Identity Manager.\ \
- Handle bulk data imports, reports, and minor bug fixes related to the platform.\ \
- Document changes and standard operating procedures to ensure consistent and efficient support.\ \
- Contribute to automation and continuous improvement initiatives related to the One Identity platform.\ \
- Participate in release testing and quality assurance activities for One Identity solutions.\ \
- Provide leadership, mentorship, and technical guidance to Level 2 engineers

Key Responsibilities

Responsibilities : One Identity Manager platform. - Troubleshoot and resolve issues escalated beyond L1/L2 support, often involving deep system knowledge and advanced debugging techniques. - Provide day-to-day administration, configuration, and support of the One Identity Manager platform. - Perform system/job queue monitoring, patching, and upgrades of the One Identity Manager environment.



- Manage dynamic role and policy configurations within One Identity Manager. - Handle bulk data imports, reports, and minor bug fixes related to the platform. - Document changes and standard operating procedures to ensure consistent and efficient support. - Contribute to automation and continuous improvement initiatives related to the One Identity platform. - Participate in release testing and quality assurance activities for One Identity solutions. - Provide leadership, mentorship, and technical guidance to Level 2 engineers

Skill Requirements

- Solid experience (typically 3-5+ years) working with One Identity Manager. - In-depth knowledge of One Identity Manager features, including workflows, job chains, role models, attestation, and connectors. - Proficiency in SQL Server and PowerShell scripting for administration and automation tasks. - Familiarity with identity and access management (IAM) principles and best practices. - Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve complex technical issues. - Experience in an agile environment and familiarity with tools like Jira. - Excellent communication and interpersonal skills, with the ability to effectively communicate with technical and non-technical audiences.

Other Requirements

- Experience with other identity management solutions or related technologies. - Knowledge of Active Directory and Azure Active Directory (Microsoft Entra ID). - Understanding of security best practices and compliance frameworks relevant to identity management. - Experience with cloud platforms and technologies, particularly as they relate to identity management.

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📌 Track Lead - Iam Operations (Chennai)
🏢 HCLTech
📍 Chennai