Overview :

- Location: Hyderabad, India
- Salary: N/A

About Us : Synchrony is more than a financial services company, we’re a team of passionate innovators committed to delivering best-in-class solutions that support millions of customers across the U.S. With a bold focus on technology, data, and digital innovation, we create meaningful experiences that simplify lives and enable financial wellness.

When you join Synchrony, you become part of an inclusive culture where your voice matters, your growth is championed, and your work drives impactful results.

- Job ID
- 2601472
- Category
- Technology
- Date posted
- 05/19/2026

Role Title : AVP, Office of Agile - Tools Configuration Analyst (L10)**

Company Overview : Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

- We have recently been ranked #2 among India’s Best Companies to Work for by Excellent Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.
- We provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.
- We provide career advancement and upskilling opportunities for all to take up leadership roles.

Organizational Overview





Synchrony’s Strategic Partnerships and Agile team is an amalgamation of 4 sub verticals, SM (Supplier Management), CSS (Client Systems & Support), OOA (Office of Agile) & SR (Strategic Relationships). Supplier Management & Strategic Relationship teams have the mission to maintain a right-sized, healthy, and dynamic portfolio of suppliers with the breadth and depth of capabilities to power Synchrony products and services while maintaining compliance with our Supplier Management program and reduce the 3rd party outsourcing risk. The Office of Agile(OOA) endeavours to support the enterprise-wide adoption and adherence to Lean-Agile principles through the promotion of progressive thinking, tools, and techniques. In addition, the Office of Agile strives to define organizational guidelines which identify, prioritize, align and successfully execute the strategic directives of senior leadership. The Client Systems Support (CSS) team delivers multi-platform configuration solutions to drive functionality behind many core processes across Synchrony’s credit and pay later products including loyalty programs and campaigns, cardholder pricing and billing, promotional financing, merchant processing, billing statement content, cardholder letters, and plastics.

Role Summary/Purpose

Key Responsibilities :

- Be a champion for driving change to ensure the Office of Agile is taking an active role in supporting the Agile Delivery communities by disseminating guidance on usage of Agile Tools.




- Support and be a change advocate for resolution of opportunities to simplify processes and enhance monitoring mechanisms resulting in an optimal control environment.
- Identify insights in Office of Agile team / ART performance gaps to help drive improvements in tools and knowledge across the Agile Delivery communities.
- Provide Agile enablement and performance services to Executives and their organizations. Offer strategic insight to evolve, streamline and mature Office of Agile Tools.
- Manage contractor resources supporting Office of Agile Tools.
- Directly support VP, Office of Agile Tools Lead to ensure timely and efficient execution of all Agile configurations and Integrations.
- Perform other duties and/or special projects as assigned

Required Skills/Knowledge :

- Bachelor’s degree and a minimum of 8 years of either Technology or Process Management experience, OR in lieu of a degree, High School Diploma/G.E.D. and minimum of 10 years of either Technology or Process Management experience
- Minimum 5 years of administrative experience of JIRA and Confluence.
- Demonstrated experience of driving improvements across complex organizations and processes of varying levels of maturity
- Minimum 5 years of ProjectProgram Management experience including experience as a Scrum Master or Release Train Engineer
- Minimum 5 years of experience in a lead role with a proven track record of strong leadership which includes training.
- Tool Administration Experience in JIRA Align
- Extensive experience in Groovy and Type scripting
- Extensive experience in Common Intake/Ideation Systems
- Knowledge of Change Governance Process

Desired Skills/Knowledge :

- Deep understanding of Agile methodologies with

📌 Avp, Office of Agile - Tools Configuration Analyst (Hyderabad)
🏢 Synchrony
📍 Hyderabad