Innovate in Bengaluru

This position is based at our on-site office in Bengaluru. Lowe's offers an ultramodern work environment, complete with cutting-edge technology, collaborative workspaces, an on-site gym and clinic, and other perks to enhance your work experience. - About Lowe’s

At Lowe's India, we are the enablers who help create an engaging customer experience for our $90+ billion home improvement business at Lowe's. Our 4000+ associates work across technology, analytics, business operations, finance & accounting, product management, and shared services. We leverage new technologies and find cutting-edge methods to ensure that Lowe's has a competitive edge in the market. To know more about Lowe's India, visit Lowes.co.in

About the Team

- Partnering closely with Fulfillment Operations, Inventory Planning, Transportation, Reverse Logistics, Customer Care, Digital Product, Technology, and Finance teams, Fulfillment Analytics ensures shared KPIs, consistent metric definitions, and actionable insights that improve customer experience while optimizing cost-to-serve.

Job Summary

- The Sr. Manager - Fulfillment Analytics leads a team of analysts responsible for delivering high-impact, project-based analytics that improve inventory availability, planning effectiveness, and post-purchase outcomes, including cancellations, returns, and refunds.

This leader owns outcomes, not just reporting. They are accountable for identifying root causes, defining measurable improvement plans, and driving cross-functional action that delivers quantifiable results. Their work focuses on major initiatives and structural performance gaps, not day-to-day operational management.

Roles & Responsibilities Core Responsibilities

- Leading complex,



cross-functional analytics projects tied to fulfillment performance and customer experience outcomes
- Translating complex operational and customer data into clear, prioritized recommendations that influence product roadmaps, process design, and investment decisions
- Partnering with Operations, Product, and Technology leaders to align on performance standards, prioritize interventions, and measure sustained impact
- Lead, coach, and develop a high-performing team of analysts; set priorities, operating cadence, and standards for insight quality.
- Own measurement and performance analytics across the order lifecycle: promise, sourcing, pick/pack/ship, delivery, cancellations, returns, and refunds.
- Define and govern a Digital Post Purchase KPI framework for fulfillment and post-purchase health (e.g., availability, fill rate, cancellation rate, on-time ship/delivery, return rate, defect reason mix, and cost-to-serve).
- Drive recurring insights and deep dives for fulfillment inventory and planning: demand/forecast signals, allocation effectiveness, safety stock positioning, node-level availability, and replenishment health.
- Diagnose key drivers of cancellations and returns using structured root-cause analysis across product, customer behavior, vendor, carrier, packaging, damage, and operational execution.
- Partner with Fulfillment Operations teams to convert insights into prioritized actions; define success metrics and measurement plans.




- Develop predictive and diagnostic analytics (e.g., early-warning alerts, propensity models, segmentation) to proactively reduce cancellations/returns and improve customer experience.
- Create self-service dashboards and automated reporting, ensuring consistent definitions, data quality checks, and clear interpretation guidance.
- Define data requirements and partner with Data Engineering to build and maintain trusted datasets/pipelines for orders, shipments, cancellations, and returns; improve data quality and accessibility.
- Support experimentation and test-and-learn (A/B and quasi-experimental where applicable) to quantify incremental impact of process and product changes.
- Translate complex analyses into executive-ready narratives with clear trade-offs, recommendations, and expected impact, influence roadmaps and resource allocation.
- Establish documentation and governance for metric definitions, reporting sources, and analytical methodologies to ensure consistency and scalability.

Years of Experience

- 10+ years of experience in analytics, data science, operations research, or a related discipline in retail, e-commerce, supply chain, or logistics environments.
- 3+ years of experience managing teams and leading cross-functional analytics programs in a matrixed organization.
- Demonstrated experience in fulfillment inventory/planning and post-purchase domains (order management, cancellations, returns, reverse logistics, transportation, and customer service signals).
- Experience in a large, complex omni-channel or e-commerce organization is strongly preferred.

Education Qualification & Certifications

- Bachelor’s degree in engineering, Statistics, Economics, Mathematics, Operations Research, Computer Science, or

📌 Senior Manager Digital Post Purchase and Fulfillment (Bengaluru)
🏢 Lowe’s
📍 Bengaluru