Job Summary

Key ResponsibilitiesSales Coordination

- Coordinate with the sales team for order confirmation and execution.
- Follow up on pending orders and update customers on delivery status.
- Maintain accurate customer records and order history in the CRM.

Dispatch Coordination

- Plan and coordinate daily dispatch schedules.
- Coordinate with the warehouse for order picking, packing, and dispatch.
- Arrange transport and courier services for deliveries.
- Ensure dispatch documents are complete, including invoices, e-way bills, packing lists, and LR copies.
- Track shipments and provide delivery updates to customers.

CRM & Customer Support

- Resolve customer queries related to order status and dispatch.
- Record customer complaints and coordinate with internal teams for resolution.
- Ensure all customer interactions are updated in the CRM.

Documentation & Reporting

- Maintain dispatch records, PODs, and delivery acknowledgements.
- Prepare daily, weekly, and monthly dispatch reports.
- Monitor pending dispatches and back orders.




- Coordinate with the accounts team for billing-related queries.

Coordination

- Work closely with Sales, Purchase, Warehouse, Logistics, and Accounts departments.
- Support inventory planning by sharing dispatch requirements.
- Ensure timely completion of customer commitments.

Required Skills :

- Good communication and customer handling skills.
- Strong coordination and follow-up abilities.
- Proficiency in Microsoft Excel, Word.
- Ability to work under pressure and meet deadlines.
- Robust organizational and problem-solving skills.

Qualifications :

- Graduation
- Experience in industrial products, fasteners, hardware, or building materials will be an added advantage.

Key Performance Indicators (KPIs)

- On-time dispatch percentage.
- Order processing accuracy.
- Customer response time.
- CRM data accuracy.
- Pending order closure.
- Customer satisfaction level.
- Documentation accuracy.

Pay: ₹11,071.01 - ₹17,000.00 per month

Work Location: In person

📌 CRM Executive (Delhi)
🏢 Fasteners King
📍 Delhi