Role Summary

Own end-to-end outbound dispatch operations for our D2C brand— processing orders, creating shipments, printing labels/invoices/manifests, coordinating pickups, tracking deliveries , and managing NDR & RTO reduction . You’ll work closely with warehouse packing, customer support, and courier partners to ensure fast, accurate delivery and low returns.

Key ResponsibilitiesDispatch & Shipment Processing

- Download/process daily orders (Shiprocket).
- Create shipments on aggregator/courier panels (e.g., Shiprocket, NimbusPost, Pickrr) or direct courier portals.
- Print and attach shipping labels, invoices, and manifests ; ensure correct AWB mapping.
- Coordinate daily pickups; hand over bags/boxes as per courier SOP.
- Ensure scan compliance and pickup SLAs are met.

Courier & Delivery Operations

- Allocate the right courier based on pincode serviceability, COD/prepaid, weight, delivery speed, RTO risk .
- Track shipments daily and flag delays, lost/misrouted shipments.
- Manage escalations with courier KAM/support for stuck shipments.

NDR, RTO & Returns

- Monitor NDR cases (address issues, customer not reachable, COD refusal).
- Coordinate with customer support for customer confirmation & reattempts.
- Analyse RTO reasons and drive corrective actions (address validation, COD confirmation flows,



courier selection).
- Process RTO received: reconciliation, quality checks, restocking coordination.
- Support returns/exchanges logistics and reverse pickup coordination.

Documentation & Reconciliation

- Maintain dispatch registers: AWB, weight, courier, status, NDR/RTO reason codes.
- Support weekly/monthly reconciliation for shipping charges, weight disputes, lost shipments, claims .
- Ensure compliant invoicing and documentation for inter-state shipments (as applicable).

Tools You’ll Use (examples)

- Shipping aggregators: Shiprocket / NimbusPost / Pickrr
- Couriers: Delhivery / Blue Dart / Ecom Express / Shadowfax (as applicable)
- Excel/Google Sheets (daily trackers)
- Shopify/WooCommerce/OMS

Requirements :

- 1-3 years experience in D2C/e-commerce logistics/dispatch :

- Hands-on with label printing, manifests, pickups, courier dashboards :

- Strong understanding of NDR workflows, RTO reduction :

- Comfortable with Excel (filters, pivots preferred)

- Good coordination skills; can handle peak volumes and cut-off times

Job Types : Full time, Permanent

Pay: ₹10,018.60 - ₹35,919.36 per month

Benefits :

- Food provided

Work Location: In person

📌 Logistics Executive (Mumbai)
🏢 Evercaring Pharmacy
📍 Mumbai