- Act as the primary point of contact for ERP / Application Software clients
- Understand client requirements and communicate them clearly to the technical team
- Coordinate ERP implementation, customization, and deployment activities
- Schedule and conduct product demos for clients
- Provide basic functional guidance and user training
- Track project timelines and ensure timely delivery
- Handle client queries, issues, and follow-ups
- Maintain proper documentation of requirements and project updates
- Coordinate with developers for bug fixes and feature enhancements
- Ensure client satisfaction and long-term relationship management
- Prepare status reports and share updates with management
- Support in renewal, upgrade, and cross-sell opportunities
Required Skills :
- Good understanding of ERP systems or Application Software
- Strong communication and coordination skills
- Ability to understand business processes and translate into requirements
- Basic technical understanding (API, database, software flow)
- Positive documentation and reporting skills
- Proficiency in MS Excel and MS Office
Preferred Skills :
- Experience in ERP implementation projects
- Knowledge of accounting or business processes (if ERP related)
- Familiarity with CRM tools
- Problem-solving and client-handling skills
Job Type : Permanent
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits :
- Provident Fund
Application Question(s):
- Dif you handled the Projects related to ERP / Softwares