The Waiter/Steward is responsible for providing courteous, effective, and professional food and beverage service to guests, ensuring a pleasant dining experience while maintaining hygiene and service standards.

Key Responsibilities

Guest Service

- Greet guests warmly, seat them, and present menus
- Explain menu items, specials, ingredients, and answer questions about dishes
- Take food and beverage orders accurately and relay them to the kitchen/bar
- Serve food and drinks promptly and in the correct order of service
- Check back with guests to ensure satisfaction and attend to requests
- Handle complaints politely and escalate to the supervisor when needed
- Present the bill, process payments, and thank guests on departure

Table Setup & Maintenance

- Set up tables with cutlery, crockery, glassware, napkins, and condiments
- Clear and reset tables promptly after guests leave
- Keep the service area, side stations, and dining area clean and organized

Coordination

- Coordinate with kitchen, bar, and cashier for smooth order flow
- Attend daily briefings and follow instructions from the captain/manager
- Support colleagues during busy periods

Hygiene & Safety





- Maintain personal hygiene and wear the prescribed uniform neatly
- Follow food safety and sanitation standards (FSSAI/hotel policy)
- Handle glassware, crockery, and hot items carefully to prevent accidents
- Report breakages, spills, or safety hazards immediately

Inventory & Stock

- Assist in stock checks of linen, cutlery, crockery, and glassware
- Report shortages or damages to the supervisor
- Required SkillsGood communication and interpersonal skills
- Customer-service orientation and a pleasant attitude
- Ability to carry multiple plates/trays safely
- Knowledge of food and beverage service etiquette
- Basic numeracy for billing
- Teamwork, punctuality, and ability to work under pressure
- Knowledge of local language and basic English (additional languages are a plus)

Qualifications & Experience

- Minimum 10th/12th pass; a diploma or certificate in Hotel Management/Food & Beverage Service is preferred
- 0–2 years of experience in a restaurant, hotel, or catering setting (freshers may be considered)

📌 Waiter / Steward (Chennai)
🏢 SAVERA INDUSTRIES
📍 Chennai