Job Description: Back Office Executive & Telecaller

Department: Loan & Financial Services

Location: Barola, Sector 49, Noida

Job Responsibilities

1. Back Office Operations

- Handle daily data entry, customer records, and documentation.
- Maintain and update customer details and loan application records.
- Verify documents and ensure accurate data entry.
- Prepare daily reports, maintain Excel sheets, and update application status.
- Coordinate with internal teams and banking partners for loan application processing.
- Ensure proper record management and smooth day-to-day office operations.

2. Telecalling & Customer Support

- Make outbound calls to potential customers and follow up on loan enquiries.
- Handle inbound customer enquiries through phone calls, WhatsApp, emails, and other communication channels.
- Explain basic loan products, eligibility criteria, documentation requirements, and application procedures.




- Understand customer requirements and guide them through the loan application process.
- Follow up with interested customers to generate and convert leads.
- Handle customer objections professionally and maintain valuable customer relationships.

3. General Responsibilities

- Support front-line sales teams with daily operational activities.
- Maintain professionalism while communicating with customers.
- Achieve assigned daily calling, follow-up, and operational targets.
- Maintain accuracy, discipline, and confidentiality of customer information.
- Good communication skills in Hindi.
- Basic understanding of customer handling and telephone etiquette.
- Ability to manage data, documentation, and multiple tasks.
- Freshers can apply. Finance or banking knowledge is an added advantage.

Job Type: Full-time

📌 Back Office Executive (Noida)
🏢 Sp-Connect India Private
📍 Noida