We are looking for enthusiastic and customer-friendly Telecalling Executives to join our team. The selected candidates will be responsible for contacting potential customers across West Bengal and introducing them to our Matrimon platform.
Key Responsibilities:
- Make outbound calls to potential customers from the company's provided database.
- Explain our Matrimony / Matchmaking website, its features and services to customers.
- Encourage interested individuals and families to register on our platform.
- Guide customers through the registration and profile creation process.
- Understand customer requirements and provide relevant information about our services.
- Follow up with interested customers and maintain regular communication.
- Maintain daily calling records and update customer information in the CRM.
- Work towards achieving daily calling and customer acquisition targets.
Language Requirements (Most Important):
- Bengali:
Fluent speaking ability is mandatory. Candidates must be comfortable communicating with Bengali-speaking customers.
- Hindi: Basic to good conversational Hindi is preferred for communicating with a small number of Hindi-speaking customers.
- Since the majority of our customers are from West Bengal, Bengali communication skills will be given the highest preference.
Candidate Requirements:
- Minimum qualification: 12th Pass.
- Freshers and experienced candidates can apply.
- Valuable communication and convincing skills.
- Patient, polite and professional approach towards customers.
- Basic computer and smartphone knowledge.
- Ability to handle customer queries and follow-ups.
- Preference will be given to candidates who have prior telecalling, telesales or customer handling experience.
Who Can Apply?
Male and female candidates with strong Bengali communication skills and an interest in customer interaction are welcome to apply.