Role Overview This role owns client relationships and commercial accountability for a portfolio of accounts. You will serve as the primary point of contact for client CFOs, CMOs, and key decision-makers, while carrying renewal responsibility for the accounts you manage. This is a client-facing ownership role focused on retention, commercial judgment, and quarterly business reviews (QBRs). You will not own platform execution or P&L; responsibilities (handled by internal strategy leadership), but you will own the client relationship, scope and pricing discussions within approved bands, and overall communication of work and outcomes to the client. About the Company We are a paid media agency working with B2B SaaS and DTC brands. The agency specializes in Meta Ads, Google Ads, and YouTube advertising, with a strong focus on: - Measurable outcomes - Structured decision-making - Clear written communication The team operates with a lean, craft-focused structure where depth in core advertising platforms is prioritized over breadth. Key Responsibilities1. Client Relationship Management - Own day-to-day relationships across multiple accounts, including SaaS, brand-and-lead generation, and Tier-2 accounts - Act as the first escalation point when client issues arise - Independently run quarterly business reviews (QBRs) - Manage stakeholder relationships across marketing, finance, growth, and technical teams 2. Commercial Accountability - Handle scope change discussions within approved pricing bands - Address pricing objections and feature-related requests - Recommend pricing revisions to leadership for approval - Communicate approved commercial terms to clients 3. Retention & Renewal Ownership - Own renewal outcomes for key accounts - Identify churn-risk signals early and escalate proactively - Build QBR narratives aligned with renewal objectives - Maintain an active churn-risk tracking process for leadership review 4.



Execution Coordination - Work closely with strategists, analysts, and leadership teams - Protect internal teams from scope creep - Escalate platform or strategic confusion appropriately - Act as the single point of contact for client discussions related to scope and timelines 5. Reporting & Documentation - Submit concise monthly performance summaries for each account - Document all pricing and scope discussions within 24 hours - Run weekly internal account or pod sync meetings Required Experience & SkillsAccount Management & Client Ownership - 4-6 years of experience in client-facing or account management roles with revenue ownership - Experience managing client retainers in the range of ₹50L-₹2Cr annually - Proven track record of long-term account ownership (2+ years preferred per account) - Solid experience in client retention and renewals Paid Media Experience - 3-5 years of hands-on paid media experience (agency or in-house) - Practical experience building and managing campaigns across: - Meta Ads - Google Ads - YouTube Ads - Ability to audit campaign performance and identify key issues using: - CTR - CPA - Conversion Rate - Impression Share Commercial & Business Judgment - Experience negotiating pricing and scope changes - Ability to push back on unprofitable scope expansions - Comfortable discussing ROI and performance with senior stakeholders, including CFOs and CMOs Technical & Client Communication - Experience working with product-oriented or technical clients - Ability to understand feature requests, product cycles, and internal prioritization processes - Strong written communication skills with the ability to: - Summarize meetings clearly - Document decisions accurately Platform Literacy - Strong understanding of paid media performance metrics and reporting - Ability to interpret performance data and communicate business impact clearly - Familiarity with attribution concepts and marketing funnel metrics is preferred Work Location: In person

📌 Account Manager - Ii (Am-ii) (Gurugram)
🏢 Tarryrise Home E Staff Services
📍 Gurugram