Product Research Operations Associate

Who we are : Brightly, a Siemens company, is a leading provider of cloud-based operations management software to optimize facilities, assets, and workflow. We empower our clients and our people, combining innovative technology with operational insight to transform the places we learn, live, heal, work, and play. We’re both proud and humbled to play a role in the daily operations of so many clients, and we look forward to continually drive innovation, efficiency, and safety throughout the markets we serve.

About the job : We are seeking an organized and detail-oriented UX Research Operations Associate to support the planning, coordination, and execution of user research across the Product Design team. This role is primarily focused on research operations, including participant recruitment through Salesforce, study setup in Lyssna, and maintaining a well-structured research repository in Condens.io. In close partnership with researchers and designers, you will help prepare usability studies, surveys, card sorts, and other research activities that enable teams to learn from customers more consistently and efficiently.

What you’ll be doing :

- : Support participant sourcing and recruitment through Salesforce, helping the team identify, track, and manage research participants for usability studies, surveys, card sorts, and related activities.
- : Partner with researchers and designers to set up studies in Lyssna, ensuring research materials, links, logistics, and study details are prepared accurately and efficiently.
- : Help coordinate the day-to-day workflows that enable high-quality research, including scheduling support, study readiness checks, documentation, and process follow-through across multiple concurrent efforts.
- : Receive, organize,



and process research findings from across the broader team in Condens.io, helping ensure insights are tagged, structured, accessible, and easy to reference over time.
- : Work closely with Product Design, researchers, product managers, and other partners to keep studies moving forward and ensure research outputs are organized and communicated effectively.
- : Contribute to repeatable, scalable research workflows by identifying opportunities to improve templates, intake processes, repository hygiene, and operational consistency across the team.
- : Use tools such as Lyssna, Condens.io, Copilot, and similar technologies to support study setup, documentation, and insight management while maintaining privacy, accuracy, and human judgment.

What does success look like? :

- : You bring structure, consistency, and follow-through to research workflows, helping the team execute studies smoothly and keep insight assets organized and accessible.
- : You work effectively with researchers, designers, and cross-functional stakeholders to help coordinate studies, support execution, and maintain momentum across multiple projects.
- : You manage research logistics, participant coordination, and repository updates with care and accuracy, ensuring information is captured in a consistent and usable way.
- : You help the team make research findings easier to find, understand,



and reuse by processing inputs thoughtfully and maintaining a strong standard for quality and clarity.
- : You know how to use AI to support study preparation, organization, and light synthesis while validating outputs, preserving nuance, and protecting participant and customer information.

- Qualifications & Experience :

- Bachelor’s degree in HCI, Psychology, Sociology, Anthropology, Communications, Marketing, Information Science, or a related field—or equivalent practical experience.
- 2-4 years of experience in research operations, user research coordination, UX research support, product operations, or a related role.
- Robust organizational and project coordination skills, with the ability to manage multiple studies and operational tasks simultaneously.
- Experience supporting participant recruitment, study logistics, scheduling, or operational workflows in a cross-functional environment.
- Familiarity with user research methods such as usability testing, surveys, interviews, and card sorts, with an interest in growing research knowledge over time.
- Experience with or aptitude to learn tools such as Salesforce, Lyssna, and Condens.io; experience with AI assistants such as Copilot is a plus.
- Strong written and verbal communication skills, with the ability to document work clearly and collaborate effectively with diverse stakeholders.
- A proactive, dependable mindset and a strong interest in helping teams scale customer insight through effective operational support.
- Willingness to travel up to 10-15% as needed.

Behavioral Competencies :

- : Brings consistency, strong follow-through, and attention to detail to research operations and coordination work.
- : Enjoys partnering with researchers, designers, and cross-functional teammates to help work

📌 Product Research Operations Associate (Noida)
🏢 Siemens
📍 Noida