Senior Service Engineer / Service Manager - Volvo Penta Engines

Location

Visakhapatnam (Travel across Andhra Pradesh, Telangana, Odisha, and Andaman & Nicobar Islands as required)

Reports To

General Manager

Job Summary

The Senior Service Engineer / Service Manager is responsible for leading the Volvo Penta after-sales service business, ensuring high levels of customer satisfaction, technical excellence, and service profitability. The role includes managing service engineers, planning field service activities, handling warranty cases, supporting sales with technical expertise, and maintaining compliance with Volvo Penta service standards.

Key ResponsibilitiesTechnical Service

- Carry out commissioning, installation, troubleshooting, repair, and overhaul of Volvo Penta marine and industrial engines.
- Diagnose complex mechanical, electrical, hydraulic, and electronic engine issues.
- Perform preventive maintenance and Annual Maintenance Contracts (AMC).
- Support customers during emergency breakdowns.
- Ensure all service work complies with Volvo Penta technical standards.

Team Management

- Lead and supervise service engineers and technicians.
- Allocate service calls and monitor completion timelines.
- Conduct technical training and mentoring for junior engineers.
- Evaluate team performance and improve productivity.
- Ensure proper utilization of manpower and resources.

Customer Relationship Management

- Maintain excellent relationships with customers.
- Handle customer complaints and resolve technical issues promptly.
- Conduct customer visits for service reviews and technical discussions.
- Ensure high customer satisfaction and repeat business.

Warranty & Technical Support

- Process warranty claims as per Volvo Penta procedures.
- Coordinate with Volvo Penta technical support for complex cases.
- Maintain detailed warranty documentation.
- Analyze recurring failures and recommend corrective actions.

Service Planning & Operations





- Prepare monthly service schedules.
- Plan engineer deployment across assigned territories.
- Monitor pending service jobs and ensure timely closure.
- Maintain service history for all engines.

Documentation

- Review and approve service reports.
- Maintain engine service records by serial number.
- Prepare technical inspection reports.
- Submit monthly service performance reports.
- Maintain calibration and service tool records.

Sales Support

- Provide technical support during engine sales.

- Assist the sales team in customer demonstrations.

- Identify opportunities for:

- Spare Parts Sales

- AMC Contracts

- Engine Overhauls

- Engine Replacement

- Genuine Volvo Penta Accessories

- Generate service business opportunities from the installed engine base.

Qualifications :

- Diploma / B.E. / B.Tech in Mechanical, Marine, Automobile, or Electrical Engineering.
- Volvo Penta technical certifications preferred.
- Additional certifications in marine diesel engines or electronics are an advantage.

Experience

- 8-15 years of experience in diesel engine service.
- Minimum 5 years working on Volvo Penta engines.
- Experience managing field service teams.
- Knowledge of warranty management and customer support.

Technical Skills

- Volvo Penta Marine Engines
- Volvo Penta Industrial Engines
- Engine Diagnostics (VODIA preferred)
- ECU & Electronic Engine Systems
- Common Rail Fuel Systems
- Cooling, Lubrication & Fuel Systems
- Transmission & Propulsion Systems
- Engine Overhaul Procedures
- Technical Documentation Interpretation
- Warranty Systems
- Microsoft Office and ERP systems

Soft Skills

- Leadership and team management
- Customer relationship management
- Problem-solving and analytical thinking
- Excellent communication skills
- Decision-making under pressure
- Planning and organizational skills
- Training and mentoring ability
- Negotiation and conflict resolution

Pay: ₹45,000.00 - ₹60,000.00 per month

Perks :

- Cell phone reimbursement

Work Location: In person

📌 Senior Service Engineer / Manager (Visakhapatnam)
🏢 Brothers Marine Volvo Dealer
📍 Visakhapatnam