Required Qualifications - Bachelor's Degree in Hospital Administration (BHA), Healthcare Management, or a related field. - Master's Degree (MHA/MBA-Hospital Management) preferred. Experience - 5-8 years of experience in hospital operations. - Minimum 2-3 years of experience managing an OPD in a multispecialty hospital. - Experience with NABH-accredited hospitals preferred. JD - Ensure smooth day-to-day functioning of all OPD services. - Monitor patient registration, consultation flow, billing, investigations, and discharge from OPD. - Maintain optimum patient waiting time and improve patient experience. - Coordinate with consultants for OPD scheduling and appointment management. - Ensure all OPD counters are adequately staffed - Ensure courteous and professional patient handling. - Address patient complaints and grievances promptly. - Monitor patient feedback and implement corrective actions. - Maintain high standards of customer service throughout the OPD. - Supervise OPD executives, reception staff, coordinators, and support staff.



- Prepare duty rosters and ensure adequate manpower availability. - Monitor attendance, punctuality, leave management, and discipline. - Conduct departmental meetings and daily briefings. - Mentor and train team members on SOPs and customer service. - Ensure accurate billing and cash collection. - Monitor cash scroll submission and timely reconciliation. - Coordinate with Finance for resolving billing discrepancies. - Minimize billing errors and revenue leakages. - Monitor daily OPD revenue and MIS reports. - Conduct induction and on-the-job training for recent staff. - Perform performance evaluations and provide regular feedback. - Recommend disciplinary actions where required. - Identify manpower requirements and coordinate recruitment with HR. - Monitor employee productivity and performance. Pay: ₹50,000.00 - ₹60,000.00 per month Work Location: In person

📌 Opd Manager (Navi Mumbai)
🏢 White lotus international Hospital
📍 Navi Mumbai