**Job Description

- CRM Manager ( Real Estate)**

Job Summary: We are seeking an experienced CRM Manager to manage post-sales operations, customer relationships, collections, documentation, and handover processes. The role ensures smooth coordination between customers, banks, legal, accounts, and project teams to deliver a seamless customer experience from booking to possession. Key Responsibilities : 1. Post-Sales Operations & Documentation

- Maintain and update new sales entries in CRM records.

- Execute all post-sale documentation, including:

- Allotment letters

- Demand letters

- Sales agreements

- Tripartite agreements

- NOCs and possession-related documents

- Coordinate agreement signing and registration with solicitors.

- Manage possession process, flat handover, and cancellation cases.

2. Home Loan & Bank Coordination

- Coordinate with banks for loan sanctions and disbursements.
- Manage documentation for home loan processing.
- Follow up with loan departments for timely payment disbursement.
- Address bank queries related to project approvals and customer loans.

3. Customer Relationship & Support

- Act as the primary point of contact for customer queries and issues.

- Assist customers with:

- Allotment and registration

- Bank loan processing

- Transfer of deeds

- Cancellation and refund process

- Ensure high customer satisfaction and timely resolution of concerns.

4. Collections & Financial Coordination

- Set and monitor collection targets.
- Follow up with customers for payment dues against demand letters.




- Prepare weekly and monthly collection forecasts.
- Coordinate with Accounts for reconciliation and payment tracking.
- Manage stock updates in case of cancellations.

5. Inter-Department Coordination

- Liaise with Accounts, Legal, Projects, and Facility teams for:

- Customer account finalization

- Unit status updates

- Smooth and timely project handovers

- Provide administrative support for cross-departmental activities.

6. CRM Strategy & Data Management

- Develop and implement CRM strategies to enhance customer retention.
- Maintain accurate and updated customer data in CRM systems.
- Generate reports and insights using CRM tools, Google Sheets, and MS Office.

Requirements :

- Proven experience in developing and implementing CRM strategies in a real estate or related industry
- Robust communication and interpersonal skills
- Ability to work independently and manage multiple projects simultaneously
- Strong attention to detail and organizational skills.
- Ability to work well under pressure and meet tight deadline
- Knowledge of real estate industry trends and regulations.
- Experience with CRM software, Google sheets and MS Office

Qualifications :

- Bachelor’s degree in Commerce, Finance, Business Administration, or related field.
- Minimum 4-5 years of experience in CRM/Post-Sales in real estate or a related industry.

Job Type : Full-time

Location : Jaipur, Rajasthan

Contact No : (phone hidden)

Pay: From ₹50,000.00 per month

Work Location: In person

📌 CRM Head (Sodala)
🏢 Sankalp Group
📍 Sodala