- Lead supplier governance and performance management across third-party suppliers by driving operational excellence, supplier accountability, governance forums, performance analytics, and continuous improvement while supporting Vendor Managers in strategic supplier management. - Key Responsibilities - Governance & Supplier Management
- Lead supplier governance meetings (ORMs, performance reviews)
- Monitor supplier contractual and operational performance
- Challenge suppliers on SLA failures and recurring issues
- Drive supplier improvement plans - Performance & Reporting
- Analyze supplier KPIs and trends
- Develop supplier dashboards and scorecards
- Validate supplier data
- Present insights and recommendations to stakeholders - Escalation Management
- Own Level 2 supplier escalations
- Coordinate resolution across suppliers and internal teams
- Identify recurring operational issues - Cost & Operational Improvement
- Identify cost leakage and operational inefficiencies
- Recommend improvement initiatives
- Support governance with performance insights - Process Governance
- Review and approve operational process changes
- Ensure governance documentation remains current
- Drive continuous improvement initiatives - Stakeholder Management
- Work with Vendor Managers, AVMs, EGI, Suppliers and Field teams
- Represent Vendor Management during governance discussions
Essential Skills
- 6-8+ years Vendor Management / Service Delivery
- Robust stakeholder management
- Supplier governance experience
- Advanced reporting and analytics
- Escalation management
- Excellent communication and influencing skills
- Ability to challenge suppliers professionally