Roop Marketing is looking for a detail-oriented Back Office Coordinator to manage service coordination and CRM operations for Elica and Whirlpool kitchen appliances. The role involves handling customer service requests, scheduling service and installation jobs, and ensuring smooth coordination between customers and technicians.

Key Responsibilities

- Work on Elica & Whirlpool CRM software to register and manage customer complaints
- Assign service, repair, and installation requests to the appropriate technicians
- Coordinate daily schedules and follow up on job completion
- Maintain accurate service records and customer data
- Communicate effectively with technicians, customers, and internal teams
- Support service operations to ensure timely and quality resolution

Required Skills & Qualifications

- Proficiency in MS Excel :

- Good knowledge of basic computer operations :

- Strong communication skills in Hindi, Gujarati, and English :

- Good management and coordination skills :

- Ability to handle multiple tasks and work in a fast-paced workplace

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Back Office Coordinator (Prahlad Pura)
🏢 Roop Marketing
📍 Prahlad Pura