Welcome and assist guests : Greet guests warmly upon arrival, answer questions, and provide information about the hotel and surrounding area.
- Manage check-in/check-out : Handle the entire process, including guest registration, room assignment, and processing payments.
- Handle reservations : Manage reservations received via phone and online, including taking bookings and making changes.
- Resolve complaints : Address and resolve guest complaints in a qualified and timely manner.
- Manage the front desk : Ensure the reception area is tidy and has all necessary supplies.
- Handle communication : Answer and direct phone calls, manage correspondence, and handle mail and packages.
- Maintain records : Keep guest records, room availability, and payment information updated.
- Coordinate with other departments : Liaise with housekeeping and maintenance to ensure rooms are ready and guest needs are met.
- Manage payments and billing : Calculate bills, collect payments, and balance the cash drawer