The Receptionist is the first point of contact for customers visiting the automobile showroom. The role involves welcoming customers, managing inquiries, handling calls, and coordinating with the sales and service teams to ensure a smooth customer experience.
Key Responsibilities
- Greet and welcome customers and visitors in a polite and skilled manner.
- Maintain visitor register and customer walk-in records.
- Handle incoming calls and transfer them to the concerned department.
- Provide basic information about vehicles, offers, and showroom services.
- Coordinate with Sales, Service, and CRM teams for customer assistance.
- Maintain reception area cleanliness and display materials (brochures, standees, etc.).
- Schedule customer appointments for sales or service.
- Assist in customer feedback collection and follow-up support.