Bhosari, MIDC : Location :Pune

Roles & Responsibility (Job Profile)

- Customer Support :

- Provide accurate information regarding service options, scheduling, and follow-up procedures.

- Address and resolve customer complaints and issues promptly.

- Scheduling and Dispatch :

- Schedule and coordinate service appointments and dispatch service technicians to customer sites.

- Manage and prioritize service requests to ensure timely and efficient service delivery.

- Monitor technician availability and workload to optimize scheduling.

- Service Coordination :

- Coordinate with service technicians, ensuring they have the necessary information, tools, and parts for each job.

- Track and manage service orders from initiation to completion, ensuring accurate and timely documentation.

- Maintain and update service records, customer information, and job details in the system.

- Administrative Support :

- Prepare and process service-related documentation, including work orders, invoices, and reports.

- Monitor inventory levels of service parts and supplies, placing orders as needed.

- Communication and Collaboration :

- Serve as a liaison between customers, service technicians, and other departments to ensure seamless communication and coordination.





- Provide regular updates to customers on the status of their service requests.

- Collaborate with the sales team to identify and address service opportunities.

- Quality Assurance :

- Ensure all service activities are conducted in compliance with company standards and regulations.

- Conduct follow-up calls to customers to ensure satisfaction with services provided.

- High school diploma or equivalent; Associate’s or Bachelor’s degree in Business Administration, Customer Service, or a related field preferred.

- Proven experience as a Service Coordinator or in a similar customer service or administrative role.

- Strong organizational and multitasking skills, with the ability to manage multiple service requests simultaneously.

- Excellent communication and interpersonal skills.

- Proficiency in MS Office and customer service software (e.g., CRM systems).

- Ability to work in a fast-paced setting and handle high-pressure situations.

- A requirement for 2 to 5 years of relevant experience

NOTE - All Offer Letters & Appointment Letters are issued ONLY from the HEAD OFFICE duly signed by GM Operations, same would be couriered from HO. They are NEVER issued by hand / given across the table from any factory / sales location directly.

📌 Team Leader Service (Hyderabad)
🏢 Europa Locks
📍 Hyderabad