Key Responsibilities

- Handle inbound and outbound customer interactions related to orders, deliveries, returns, exchanges, and product inquiries.
- Resolve customer issues by understanding complaints, identifying root causes, and providing effective solutions.
- Maintain accurate and detailed records of customer interactions and resolutions in CRM or internal systems.
- Coordinate with logistics, warehouse, marketing, and internal teams to ensure timely issue resolution and customer satisfaction.
- Monitor customer feedback, identify recurring issues, and suggest process or service improvements.
- Maintain a positive, empathetic, and professional attitude in all customer interactions.

Requirements :

- Proven experience in customer service or client-facing roles, preferably in retail, e-commerce, or fashion brands.
- Robust verbal and written communication skills.




- Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
- Strong problem-solving skills with a customer-first mindset.

What We Offer

- Prospect to work with a growing fashion and lifestyle brand.
- Exposure to end-to-end customer support operations in e-commerce and retail.
- A collaborative work environment with learning and growth opportunities.

Job Types : Full-time, Permanent

Pay: ₹300,000.00 - ₹320,000.00 per year

Benefits :

- Leave encashment
- Paid sick time
- Provident Fund

Experience :

- Customer service: 1 year (preferred)

Location :

- Bais Godam, Jaipur, Rajasthan (required)

Work Location: In person

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