- Provide accurate information and resolve customer concerns in a professional manner.
- Maintain positive customer relationships and ensure high levels of customer satisfaction.
- Record customer interactions and update relevant information in the system.
- Coordinate with internal teams to address customer requirements and resolve issues promptly.
- Follow company policies and service standards while handling customer interactions.
Requirements :
- Education : Any Graduate (preferred).
- Experience : Fresher to 2 years of experience in customer service, customer support, or a related field.
- Language Skills : Proficiency in multiple languages is required.
- Communication :
Excellent verbal and written communication skills.
- Medical Knowledge : Basic understanding of medical terminology, healthcare processes, or the medical industry is preferred.
- Strong problem-solving and interpersonal skills.
- Ability to work in a fast-paced environment and handle customer queries efficiently.
Eligibility
- Freshers with strong communication skills and a willingness to learn are welcome.
Work Schedule & Benefits Monday to Saturday (2nd & 4th Saturday off) Sunday fixed off + Indian festival holidays EPF provided