Customer Service Representative Job Description

Rahbar Fashion Private Limited (Brand Name Dulhe Sahab) is seeking a Customer Service Representative to join our team! Dulhe Sahab is a popular men's ethnic and formal wear brand located at Shop No. 172-173, Rishabh Trade Center, Pulgaon Market, Kolhapuri, Durg, Chhattisgarh, 491001 India.

1. Key Responsibilities -

- Greet Customers warmly, address their inquiries and assist their needs within the store.
- Guide customers to relevant section of the store and assist them with product selection.
- Efficiently operate registers, manage transactions and handle the check-In & check-out of customer.
- Help them with room operation, for a seamless try-on experience.
- Promote ongoing offers, discount, and loyalty programs to customers
- Upsell and cross-sell products, including accessories and complementary items.
- Collect & record customer feedback to help improve service quality and product offerings.
- Provide insights into recurring issues or product requests.
- Ensure a clean, organized and customer-friendly environment in the store.
- Escalate unresolved issues to the supervisor or manage when necessary.

2. Skills & Qualifications -

- Proven customer service skills with a friendly and engaging personality.
- Strong organizational and professionalism skills, able to multitask effectively.
- Excellent communication skills both verbal & written.
- Must have problem solving skills.




- Must handle customer complaints or concerns regarding product, pricing & services patiently.
- Product knowledge and information regarding similar products would be an advantage.
- Solid ability to multi-task and pay attention to details.
- Equivalent customer service experience in the garment industry is a strong plus.

3. Education & Skills Required -

- High School diploma or equivalent; further training in customer service or retail management would be an advantage.
- Minimum work experience of year in Customer Service would be an advantage, freshers are also welcomed.
- Knowledge of computers (at least basic) for working smoothly.
- Familiar with digital tools use in retails would be an advantage

4. Other Information

- Job Type - Permanent
- Location - Rajnandgaon
- Pay
- 10k-15k
- Benefits - Pf, Esic, Graduity
- Language - Hindi/ English

Our Values (who we’re looking for)

Ø Healthy Hearts

Respectful/Friendly/Positive-Thinking

Ø Shoulder to Shoulder

Willingness to Help/ Supportive/ Cooperative

Ø Challenge Accepted

Forward Together/Embrace Challenges/Progress Over Perfection

Ø Solid as a Rock

Reliable/Responsible/Committed

Ø Get Er’Done

Get Things Done/Efficient/Organized

Job Type : फ़ुल-टाइम

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person

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