Customer Relationship Management - Handle customer queries, complaints, and service requests professionally. - Maintain positive and long-term relationships with buyers. - Ensure timely communication with customers regarding project updates, payment schedules, and possession status. Documentation & Agreement Process - Coordinate booking documentation and agreement procedures. - Verify customer KYC and payment documents. - Coordinate with legal and accounts departments for documentation compliance. Collections & Payment Follow-Up - Follow up with customers for due payments as per construction-linked payment schedules. - Coordinate with banks for home loan processing and disbursement. - Prepare and share demand letters and payment reminders. Possession & Handover - Coordinate flat inspection and possession activities. - Ensure timely completion of possession documentation.



- Handle customer complaints during handover and ensure proper resolution. - Coordinate with project, maintenance, and facility teams for smooth possession. Complaint Handling & Service Support - Register and track customer complaints. - Coordinate with internal departments for timely issue resolution. - Ensure high customer satisfaction and maintain service quality standards. MIS & Reporting - Maintain CRM software/database and update customer records regularly. - Prepare daily, weekly, and monthly reports related to collections, complaints, possession, and customer status. - Maintain customer feedback and satisfaction reports. Pay: ₹35,000.00 - ₹75,000.00 per month Work Location: In person

📌 Customer Relationship Manager/post Sales (Nagpur)
🏢 Kukreja Infrastructures
📍 Nagpur