Location : Work From Office Experience : 1-2Years Employment Type : Full-Time
Job Overview
Key Responsibilities
- Understand customer queries and provide accurate, timely solutions
- Maintain explicit and detailed records of customer interactions
- Follow up with customers to ensure resolution and satisfaction
- Coordinate with internal teams to resolve complex customer issues
- Provide information about company products/services clearly and confidently
- Meet daily, weekly, and monthly performance targets
- Maintain professionalism and a positive attitude at all times
Required Skills & Qualifications
- Graduate or equivalent qualification
- Excellent verbal and written communication skills (English & Hindi preferred)
- Strong problem-solving and interpersonal skills
- Ability to handle pressure and manage multiple tasks
- Basic knowledge of MS Office / CRM tools
- Customer-focused and result-oriented approach
Preferred Skills
- Prior experience in customer support, BPO, or service industry
- Experience handling international or domestic clients (if applicable)
- Strong listening and negotiation skills
What We Offer
- Competitive salary as per experience
- Growth opportunities within the organization
- Supportive work environment and training programs