Designation

- Customer Care Executive

Experience

- Minimum 1 year

Key Roles & Responsibilities:

- Handle inbound and outbound calls to assist customers with inquiries, complaints, and order-related concerns
- Coordinate with internal teams and logistics partners for order tracking, delivery updates, and issue resolution
- Maintain basic working knowledge of Shopify to check orders, update details, and assist customers
- Resolve customer issues efficiently with a problem-solving approach and ensure high customer satisfaction
- Follow up with customers on pending queries and ensure closure within defined timelines
- Maintain records of customer interactions and update CRM systems regularly
- Identify recurring issues and share feedback with relevant teams for process improvement

Required Skills :

- Strong communication skills (verbal & written)
- Positive understanding of logistics and order fulfillment processes
- Basic knowledge of Shopify or similar eCommerce platforms
- Strong problem-solving and decision-making skills

Pay: ₹15,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Customer Care Executive (Wadala)
🏢 PP Consumer private
📍 Wadala