Client Service Operations (CSO) enables Kroll's business units through operational excellence, standardized processes, and centralized support services. As part of CSO, the Business Support Services (BSS) function provides high-quality business enablement services that enhance operational efficiency, improve consistency, strengthen governance, and elevate the internal stakeholder experience.

Business Support Services operates as a centralized shared services organization supporting internal teams across a broad range of operational activities including business administration, sales support, document production, presentation services, workflow coordination, reporting, operational data management, and business process support. Through a customer-centric approach and continuous improvement mindset, the team enables business units to focus on delivering value to clients.

Day-to-day responsibilities :

- Independently manage complex, high-priority, or sensitive service requests requiring greater judgement and stakeholder coordination, while continuing to deliver high-quality Business Support Services in accordance with established service standards, turnaround times, and operational procedures.
- Prioritize competing requests and manage workload to meet agreed service levels across multiple service offerings.
- Review outputs for completeness, accuracy, formatting, and adherence to quality standards prior to delivery.
- Support delivery during periods of high demand by balancing work across multiple service offerings.
- Prepare, review, and maintain business documentation, presentations, reports, trackers, and operational records in support of business requirements.
- Perform data validation, cleansing, reconciliation, formatting, and quality assurance activities to maintain the integrity of business information.




- Support the administration and maintenance of business systems, operational databases, and collaboration platforms.
- Maintain accurate records of work completed, outstanding actions, and service requests.
- Build effective working relationships with internal stakeholders by delivering responsive, professional, and customer-focused support.
- Coordinate with stakeholders to gather information, clarify requirements, and ensure timely completion of assigned activities.
- Provide regular updates on work progress, escalating risks or issues where appropriate.
- Demonstrate a proactive approach to understanding stakeholder needs while ensuring adherence to established processes.
- Execute activities in accordance with Standard Operating Procedures (SOPs), quality standards, and governance requirements.
- Perform quality reviews of Analyst deliverables and provide constructive feedback.- Assist in maintaining process documentation, templates, and knowledge repositories.
- Support audit requests and operational governance activities.
- Identify process inefficiencies and recommend practical improvements to enhance service quality and operational efficiency.
- Support knowledge management initiatives by maintaining process documentation, templates, and operational guidance materials.
- Contribute to the continuous enhancement of Business Support Services through participation in improvement initiatives.




- Work collaboratively with colleagues across Client Service Operations and business units to achieve shared objectives.
- Contribute positively to team performance by sharing knowledge, supporting colleagues, and fostering an inclusive team environment.
- Demonstrate flexibility by supporting additional operational activities as business requirements evolve.

Key Performance Indicators

- Performance will be measured through a combination of quantitative and qualitative measures including:

- Achievement of agreed Service Level Agreements (SLAs)

- Accuracy and quality of deliverables

- Productivity and turnaround times

- Stakeholder satisfaction

- Compliance with operational processes and quality standards

- Contribution to continuous improvement initiatives

- Effective collaboration and teamwork

Essential traits :

- Bachelor’s degree in business administration, Commerce, Finance, Operations, Management, or a related discipline.
- 4-6 years of experience within Business Operations, Shared Services, Client Service Operations, Business Administration, or a comparable professional services workplace.
- Strong organizational and planning skills.
- Excellent written and verbal communication.
- Strong attention to detail and commitment to quality.
- Ability to manage multiple priorities within a deadline-driven environment.-
- Demonstrated ability to work independently while contributing effectively within a team environment.

About Kroll

Join the global leader in risk and financial advisory solutions—Kroll. With a nearly century-long legacy, we blend trusted expertise with cutting-edge technology to navigate and redefine industry complexities. As a part of One Team, One Kroll, you'll contribut

📌 Senior Analyst, Client Service Operations (Delhi)
🏢 Kroll
📍 Delhi