Details :Assisting customers and potential customers with their queries and requests. Resolving customer complaints. Incharge of building and maintaining positive relationships amidst customers and all external stakeholders.
Key Responsibilities
- Answering inquires
- Resolving issues
- Managing customer accounts
- Coordinating with relevant departments to successfully resolve consumer conflict
Required qualifications :
- Proficient in English and Tamil
Qualification preferred :
- Previous experience working with ecommerce brands (preferred, not required)