Job Description - Customer Support Representative Position : Customer Support Executive Work from Office Employment Type : Full-Time Salary : Negotiable About the Role Key Responsibilities

- Coordinate with students and parents regarding classes, schedules, and academic progress.
- Handle inbound and outbound calls professionally.
- Provide guidance and support to students throughout their learning journey.
- Follow up with students regarding attendance, assignments, and class participation.
- Maintain accurate records of student interactions and feedback.
- Address concerns and escalate issues to the appropriate department when required.
- Build and maintain positive relationships with students and parents.
- Ensure a high level of customer satisfaction and engagement.

Required Skills :

- Excellent verbal and written communication skills in English and Hindi .
- Solid interpersonal and relationship-building skills.
- Ability to communicate confidently with students, parents, and educators.
- Good listening and problem-solving abilities.
- Basic computer skills and familiarity with Google Workspace/MS Office.
- Ability to multitask and manage time effectively.
- Positive attitude and customer-centric approach.

Eligibility Criteria

- Bachelor's degree in any discipline.
- Freshers with excellent communication skills may apply.




- Prior experience in customer support, academic counseling, student support, telecalling, or customer success is preferred.
- Proficiency in English and Hindi is mandatory.

Preferred Qualities

- Patient and empathetic personality.
- Strong sense of responsibility and ownership.
- Ability to work independently and as part of a team.
- Passion for education and helping students succeed.

Key Performance Indicators (KPIs)

- Student and parent satisfaction.
- Timely query resolution.
- Student engagement and retention.
- Attendance and follow-up management.
- Quality of communication and support provided.

Languages Required : English (Professional Proficiency) Hindi (Professional Proficiency) Immediate Joiners Preferred.

About SISYA CLASS : SISYA CLASS is a rapidly growing EdTech startup committed to providing high-quality foundation classes in Mathematics, Physics, Chemistry, Biology, Robotics, and Coding. Our mission is to empower students with strong academic fundamentals and guide them toward success. We focus on providing a transformative learning experience that enables students to build solid academic foundations.

Pay: From ₹15,000.00 per month

Benefits :

- Paid sick time
- Provident Fund

Work Location: In person

📌 Customer Service Representative (Visakhapatnam)
🏢 SISYA CLASS App
📍 Visakhapatnam