We are looking for a dynamic and customer-focused Customer Relationship Executive who can build meaningful client connections while managing communication across platforms, including social media. This role is ideal for someone who enjoys interacting with people, multitasking, and creating exceptional customer experiences.

Key Responsibilities : Customer Engagement & Relationship Management

Build and maintain solid, long-term relationships with clients

Understand customer needs and provide personalized support

Conduct regular follow-ups to ensure customer satisfaction and retention

Client Communication & Support

Act as the primary point of contact for customer queries and concerns

Resolve issues promptly by coordinating with internal teams

Ensure a smooth and positive customer experience at every touchpoint

Social Media & Customer Interaction

Manage customer interactions across social media platforms

Respond to messages, comments, and inquiries in a timely and professional manner

Maintain brand tone and enhance customer engagement online

Customer Onboarding & Assistance

Assist new customers with onboarding and product/service understanding





Guide customers to maximize value from offerings

Sales Support & Growth Opportunities

Identify opportunities for upselling and cross-selling

Support sales efforts through strong client relationships

Data Tracking & Feedback

Monitor customer feedback and satisfaction levels

Share insights to improve products, services, and customer experience

Requirements : Bachelor’s degree in Business, Marketing, or a related field (preferred)

Freshers are welcome to apply

Strong communication skills in English (preferred)

Good understanding of social media platforms

Ability to multitask and manage multiple customer interactions

Basic knowledge of CRM tools is a plus

Key Skills : Excellent communication & interpersonal skills

Customer-first mindset

Social media handling

Problem-solving ability

Multitasking & adaptability

Team collaboration

Job Details : Experience: Fresher / Entry-level

Work Location: In-person

Job Types : Full-time, Fresher

Pay: ₹15,000.00 per month

Work Location: In person

📌 Customer Relationship Executive (CRM & Social Media) (Juhu)
🏢 Label Apurva
📍 Juhu